Which machines
need attention?
Tell us how many washers or dryers you have, their approximate age and any model numbers you know.
03 / Maintenance & service
Care for the equipment your building owns.
Get help with the washers and dryers your building already owns. Tell us about a fault or routine maintenance needs, and we’ll review the equipment and the work involved before you approve a service plan.
Tell us what needs attention ↗
HOW WE HELP
Service shaped around
your equipment.
For buildings that own their washers and dryers and need help with a particular issue or ongoing care.
Equipment assessment.
Review the reported fault, appliance details and condition.
Preventive care.
Scheduled maintenance when it is part of your agreed plan.
Repair recommendations.
Findings and an estimate for your review before work is approved.
Parts & labor scope.
Clear responsibilities for parts, labor and any follow-up work.
A service contact.
Know who to reach about the agreed work and follow-up questions.
What we need from your building.
Access to the equipment and a contact who can describe the issue. Share any available model details, previous service work and building access or utility restrictions.
A clear agreement.
Service availability, recommended work and parts and labor costs are confirmed after assessment. We agree on the approved work and any ongoing coverage before proceeding; timing depends on the issue and parts availability.
A LITTLE CONTEXT HELPS
Bring us the basics.
These three questions help us understand the service you need.
Which machines
What is happening,
and when did it start?
Describe symptoms, error messages or recurring issues, along with any previous repairs.
One repair,
or ongoing care?
Let us know the kind of support you need, your preferred timing and how the laundry room is accessed.
THERE IS MORE THAN ONE WAY
Explore the other options.
Managed laundry
Your room. Our equipment.
Lenox-owned equipment, tenant payments and an agreed operating arrangement.
Explore managed laundry ↗Equipment rentalA new setup. A rental agreement.
Explore equipment rental with the responsibilities and terms made clear.
Explore equipment rental ↗Sales & installationThe right machine. A considered fit.
Equipment choices and installation planned around your space.
Explore sales & installation ↗A BETTER ROOM STARTS WITH A CONVERSATION
Let’s talk about
your building.
A few details are all we need to start finding the right fit.